Returns

As we are a small studio, we are unfortunately unable to process general exchanges and returns at the moment. We keep our size charts and product descriptions as accurate as possible, but if you have any questions on our pieces, we would love to help you out! Just drop us an email at hello@laundry-studio.com.

Under exceptional circumstances, we will consider processing returns with order number and images attached via email to hello@laundry-studio.com.

All exceptional cases of returns are subjected to a processing/restocking fee of $10.

Please note that we do not cover return shipping costs and associated taxes. All returns must be shipped by a courier service that allows you to track your parcel. If you are returning an item for refund or repair, the item must be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. All returns must be received in a suitable, re-saleable condition and include all original paperwork, labels and tags. Returned items must not be washed, worn, or damaged. For approved and processed returns, a refund will be made via the original mode of payment. 

We reserve all rights to refuse any returned items that do not comply with our return policy. Such items will not be eligible for any refund. 

Exchanges

At the moment, we are not able to offer an exchange service.